Frequently Asked Questions

Once fully charged, Wonderlens™ PROprovides up to 4 hours of continuous exploration – enough time for outdoor adventures, classroom experiments, or screen-free discovery at home. Recharges easily and fast via USB-C.

Wonderlens™ PRO is designed for curious young minds aged 3 to 12 years. It’s simple enough for toddlers to use, but exciting and detailed enough to grow with your child and stay interesting for years.

NOTE: We’ve received feedback from many parents who found themselves exploring with Wonderlens™ PRO and some even bought their own!

We care about your kids' safety. Wonderlens™ PRO is made from kid-safe, BPA-free ABS plastic, with rounded edges and a rubberized grip for easy handling. Built to survive drops, dirt, and everyday adventure.

The used materials are anti allergic and suitable for kids - medically tested and confirmed!

Absolutely. Every Wonderlens™ PRO is backed by our 60-Day Risk-Free Guarantee. If your child doesn't love it or it doesn’t meet your expectations, you’ll get your money back - no questions asked.

If your item arrives damaged or defective, we’ll gladly replace it free of charge. Just reach out to our support team within 48 hours of delivery.

We offer replacements at no cost under the following conditions:

• the item arrived faulty, broken, or visibly damaged
• the parcel was lost in transit

Please Note: Wonderlens™ is not responsible for lost or misdelivered parcels due to incorrect shipping details. Make sure all information is accurate before submitting your order to avoid issues during delivery.

We want you to love your Wonderlens™ PRO- but if for any reason you’re not 100% satisfied, you have a full 60 days to test it out risk-free.

If you’re not happy, simply contact our customer support team at info@wonder-lens.com, and we’ll take care of your refund - no questions asked.

We currently ship exclusively within the United States to ensure fast, tracked, and secure delivery for all our customers.

Once your order has been processed and shipped, you’ll receive a confirmation email with your tracking number.

You can track your shipment in two ways:

1. Via our website Simply visit Track Your Order and enter your order details
2. Via email — Use the tracking link in your shipping confirmation email

Need help? Reach out to our customer support team anytime at hello@wonder-lens.com - we’re happy to help!

We currently ship exclusively within the United States. Once your order is processed and shipped, it typically arrives within 2 to 5 business days - fast, tracked, and reliable.

You’ll receive a shipping confirmation email with your tracking number as soon as your order is on its way.

NOTE: Due toextremely high order volume, some shipments may experienceslight delays.

We’re beyond grateful for the overwhelming support - your response has blown us away! Please bear with us as we work hard to deliver every order with care and speed. 💛